Quick Summary
| Policy | Details |
|---|---|
| Exchange & Return | 7 Days from Delivery |
| Size Exchange | Available |
| Item Condition | Unused, Unwashed, Tags Attached |
| Refund Available | Yes |
| Refund Deduction | WH Inc WH Sales Tax(2%) Tax(2%) |
| Size Exchange Shipping | Paid by Customer |
| Return Shipping | Paid by Customer |
| Wrong / Defective Item Shipping | Paid by VIVE.PK |
| White & Neon Products | Not Eligible for Exchange |
| Sale & Discounted Items | Exchange/Return Only if Incorrect or Defective |
| Refund Processing Time | 7–10 Working Days |
| Contact | hellovivepk@gmail.com |
Please Note: All exchanges, returns, and refunds are subject to inspection. Items must be returned unused, unwashed, and in their original condition with tags attached.
Exchange & Return
You may request an exchange or return within 7 days of receiving your order.
To be eligible, the item must:
- Be unused and unwashed.
- Be in its original condition.
- Have all original tags and packaging attached.
Size Exchanges
If you would like to exchange your item for a different size, you may request a size exchange within 7 days of delivery.
Please note:
- Customers are responsible for all shipping costs associated with size exchanges.
- White and Neon color products are not eligible for exchange.
- Exchanges are subject to stock availability.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
You may be asked to provide clear photographs of the issue for verification.
Once approved, VIVE.PK will cover all shipping costs and arrange either a replacement or a refund.
Refunds
If you are not satisfied with your purchase, you may request a return within 7 days of delivery.
Refunds are only approved after the returned item passes a quality inspection and is found to be:
- Unused and unwashed.
- In its original condition.
- Returned with all original tags attached.
Please note:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- Refunds are processed within 7–10 working days after approval.
Sale & Discounted Items
Sale or discounted items may only be exchanged or returned if:
- The item received is damaged or defective.
- The item received does not match the order placed.
Exchanges, Returns & Refunds Will Not Be Accepted If
- The request is made after 7 days of delivery.
- The item has been used, washed, or damaged after delivery.
- Original tags or packaging are missing.
- The product has been altered or tampered with.
Contact Us
Email: hellovivepk@gmail.com
Phone: 03095133383